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Combined Services Group

Andrew Hoggard the Combined Services Group Manager, assisted by Mick Wrench, the Combined Services Group Supervisor and his team are responsible for the day to day maintenance of the University estate.

The Combined Services Group (CSG) are based in Queen Street Building. If you have a works request please refer to the details on the Estates Helpdesk.

What do the CSG do?  

The CSG are the University's in-house maintenance team, responding to all day to day maintenance issues including: -



Day to day maintenance

Image of a staff from the Combined Services Group
  • Joinery repairs (re-glazing/lock changes/doors repairs etc)
  • Electrical repairs (sockets/switches and lights etc)
  • Plumbing repairs (toilets/water heaters etc)
  • Painting (externals/circulation areas)
  • Mechanical Services (filter changes/pump repairs etc)

Planned maintenance

Image of Fire Alarm


  • Daily: Plant Room inspections
  • Weekly: Fire alarm testing
  • Monthly: External lighting checks


Minor works projects

 Paint Brush
  • Redecorating
  • Supply/fix shelving
  • Bespoke joinery requests
  • Installation of new sockets
  • Upgrade lighting

How do I report a fault?

All faults/work requests must be reported via the Estates Helpdesk.

Due to the number of requests made the CSG Supervisor prioritises all works requests in order of urgency e.g. a broken window may be given a higher priority than fitting new shelves if the work load dictates such.

Your works request is important to us and we will attend as soon as possible.

What happens out of hours?

The CSG operate a 24 hour callout service. Should you experience problems concerning "building related issues" outside of normal working hours (8.00am - 4.30pm) please contact the Control Hub. They will, on your behalf, contact the Estates on call officer who will, if necessary, contact the CSG who will respond to the matter.

The CSG, once called will respond in no more than 2 hours. Their remit is to "make safe" only. A full repair will be made as soon as possible - usually the next working day.


Phil Goddard is responsible for making all purchases on behalf of the CSG. Phil has an expenditure of approximately £100K per annum making "best value" purchases ensuring that the CSG team are supplied with the right materials on time. Phil is also responsible for the CSG Store. Stock items include the basic day to day material requirements e.g. cables, sockets, plumbing fittings, paint, consumables etc and a comprehensive range of tools and equipment.

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Athena Swan Bronze Award

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