Managing Challenging Conversations
Who should attend?
Managers and other colleagues who need to have tough conversations.
Part 1 - 30 July 2020
Part 2 - 13 August 2020
From October 2020 - there is onlly one part, unless we advise further:
What is the session about?
This session focuses on reviewing and developing the strategies you can use to address challenging or inappropriate behaviour and performance issues.
This session will help participants to ...
- Recognise the characteristics of a challenging conversation.
- Understand how to minimise the barriers to challenging conversations.
- Understand how to manage difficult conversations.
- Initiate difficult conversations with a prepared plan.
Maps to RDF Planner: Domain B: Personal Effectiveness (B3: Professional and Career Development) Domain D: Engagement, Influence and Impact (D1: Working with Others D2: Communication and dissemination)