Managing Challenging Conversations
Who should attend?
Managers and other colleagues who need to have tough conversations.
Online, please choose Part 1 and Part 2 in the same date series:
Part 1: Tuesday 12 January 2021
Part 2: Tuesday 26 January 2021
Part 1: Monday 22 March 2021
Part 2: Monday 29 March 2021
Part 1: Wednesday 2 June 2021
Part 2: Wednesday 9 June 2021
What is the session about?
This session focuses on reviewing and developing the strategies you can use to address challenging or inappropriate behaviour and performance issues.
This session will help participants to ...
- Recognise the characteristics of a challenging conversation.
- Understand how to minimise the barriers to challenging conversations.
- Understand how to manage difficult conversations.
- Initiate difficult conversations with a prepared plan.
Maps to RDF Planner: Domain B: Personal Effectiveness (B3: Professional and Career Development) Domain D: Engagement, Influence and Impact (D1: Working with Others D2: Communication and dissemination)