Assertiveness for Effectiveness (2-part course)
ALL UNIVERSITY STAFF
This is a 2 part course and participants are required to attend on both dates.
To enable participants to deal with their own agendas and priorities and those of others with increased skill and effectiveness in order to create a positive working environment, more skilful interactions and greater personal success and control.
Following the session, participants will be able to:
- Recognise the differences between aggressive, passive, indirect and assertive behaviours
- Understand their own behaviours and responses and their impact on others
- Acquire and practise basic and powerful techniques for handling ourselves and others more assertively and successfully
- Increase levels of confidence, competence and emotional intelligence