Customer Service Theme

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Against an ever-changing market where National Student Survey (NSS) satisfaction scores and institutional fee variations hold so much influence over which University students choose, having a reputation for excellent customer service is becoming increasingly important.  

This theme aims to support the Inspiring, International and Growth and Efficiency aspects of our 2025 Strategy Map, and our Community and Excellence values.

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Learning Resources

LinkedIn Learning

Please find our curated LinkedIn Learning courses and resources for this theme here.

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Useful Resources

Please find a range of useful videos, podcasts, courses and resources for this theme here.

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Question? Please get in touch ...

If you would like to know more, or if you have any suggestions or ideas of what we could include in this theme, please contact Christian McGrath, through MS Teams, email:, or extension 2197.

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