Contacts and Support
Pure is managed within the Research and Enterprise department :
T: Ext: 3503
If you have any queries relating to depositing outputs into Pure or about Open Access please contact the Open Access Team.
T: Ext: 3980
Frequently Asked Questions
Is it only accessible on campus, or on campus (windows) computers?
Pure is only accessible on campus computers or on campus wifi. It can be used on both a windows and a mac computer.
My paper (research output) has been categorised under the wrong tab. How do I change this?
Research outputs have been handed to Library Services, who deal with data entry, improvement and validation. If you note an output to be miscategorised, please alert them to this immediately at email@example.com or on ext. 2300 or 2838.
My (*synced information*) is incorrect. How do I change it?
Synced information, for example PhD student details or start dates at the institution and department, cannot be changed directly by us through Pure, as this information must be changed at source. If you notify us of the exact issue/s with your information, we will address this with the source system and subsequently this will update to display the accurate information within Pure.
My papers pre-2014 do not appear on my profile. Why is this?
Due to the volume of research outputs and publications being transferred into Pure from eprints, we prioritised research post-2014. We would encourage you, however, to submit any research pre-2014, and any outputs that you note missing from post-2014, through your Pure profile. Guidance has been circulated regarding this, however if you have any further issues we are hosting drop-in sessions and offering individual and group training. Alternatively, you are able to call ext. 3503 for guidance and advice on using your Pure profile.
This [publication name/details] is missing from my Pure profile. Can you add it please?
We encourage academics to submit any research pre-2014, and any that you note missing from post-2014, through your Pure profile. This will be protocol going forward. Guidance has been circulated regarding this, however if you have any further issues we are hosting drop-in sessions and offering individual and group training. Alternatively, you are able to call ext. 3503 for guidance and advice on the use of your Pure profile.
Pure was used at my previous institution. Can I transfer my information/outputs across rather than entering them again?
We are able to do this for you, although it is a process we are still developing. Please send us the name of your previous institution and if possible the relevant contact for Pure queries at said institution, and we will look into doing this for you as soon as possible.
Can I upload my Doctoral thesis to Pure?
We are not currently accepting any Doctoral theses, although we are looking into storing them in Pure. If your thesis is currently stored in eprints it will continue to be stored there, as eprints will function as a historical archive.
Do I need to upload my CV?
The CV module in Pure does not require you to upload a CV. This is a feature which, with the development of the system, will build a CV from your profile’s data- e.g. education. Please do not attempt to use the CV tab at present.