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You Said We Did - Spring 2020

 

Here are the latest examples of where we have listened to your feedback and made changes to how we do things

 

YOU SAID: “I need to apply for financial help as soon as possible”

WE DID: We set up an Emergency Hardship Fund as soon as campus closed and you can apply for this online

 

YOU SAID: “It would be good to know who does what in your department”

WE DID: Student record teams set up 2 meetings per year with each school to talk about specific issues, build relationships and put names to faces

 

YOU SAID: “The existing staff budgeting process is too time confusing and difficult to carry out”

WE DID: We created a self-service Excel report for schools and services to use

 

YOU SAID: “I didn’t want to set up a direct debit for my gym membership”

WE DID: You can now set up an RCP (Recurring Card Payment) for your gym membership, to make it easier for you

 

YOU SAID: “It’s hard for us to understand queries from applicants as we don’t know the process they go through”

WE DID: Set up meetings with the head of Student Records to give an overview of the pre enrolment portal to all schools individually with trouble shooting guides

 

The awards winner 2012, 13, 14, 15
University of the year 2013
QS 4 Star Logo
Athena Swan Bronze Award

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