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You Said We Did - Spring 2022

 

Here are the latest examples of where we have listened to your feedback and made changes to how we do things

 

YOU SAID: “I would like an afternoon appointment with a student finance advisor”

WE DID: Afternoon appointments are now available, in person, over the phone or via Microsoft Teams

 

YOU SAID: “We need a model to assess the financial impact of new collaborative provision (franchise) ventures"

WE DID: Rebuilt the CP costing model to incorporate all required elements outlined in subsequent discussions

 

YOU SAID: “Create a clear single point of contact for insurance that all queries can be addressed to”

WE DID: Establish the insurance@hud.ac.uk mailbox where all queries relating to insurance can be sent

 

YOU SAID: “The ASIS SRL form is cumbersome and time consuming"

WE DID: The Development Team have produced a streamlined request form offered via the portal

 

YOU SAID: The 'My Students' screens have several more steps in order to get to the correct info" (following implementation of new GPA studies)

WE DID: The eVision containers reconfigured to display most relevant information first, to ensure academics can access required information more quickly and effectively"

 

 

 

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