You Said We Did - Spring 2020

Here are the latest examples of where we have listened to your feedback and made changes to how we do things

YOU SAID: “I need to apply for financial help as soon as possible”

WE DID: We set up an Emergency Hardship Fund as soon as campus closed and you can apply for this online

YOU SAID: “It would be good to know who does what in your department”

WE DID: Student record teams set up 2 meetings per year with each school to talk about specific issues, build relationships and put names to faces

YOU SAID: “The existing staff budgeting process is too time confusing and difficult to carry out”

WE DID: We created a self-service Excel report for schools and services to use

YOU SAID: “I didn’t want to set up a direct debit for my gym membership”

WE DID: You can now set up an RCP (Recurring Card Payment) for your gym membership, to make it easier for you

YOU SAID: “It’s hard for us to understand queries from applicants as we don’t know the process they go through”

WE DID: Set up meetings with the head of Student Records to give an overview of the pre enrolment portal to all schools individually with trouble shooting guides