Computing and Library Services
Welcome to Computing and Library Services. Our aim is to deliver an inspiring information environment and services in support of the University strategy. The key components of our service portfolio are IT infrastructure and support, library and information services, archives, and printing services.
We are proud of our record of service innovation which is driven by a firm belief in continuous improvement. We are fortunate to have received several national awards as well as being regular finalists in the Times Higher Education Awards for both our library and IT developments. The library is internationally recognised for its work on impact data and we have held the Customer Service Excellence standard for many years. The Heritage Lottery Fund has made a significant investment in our archives to create the innovative facility of Heritage Quay.
We are constantly improving our IT infrastructure which operates at availability levels above 99.99%. We have invested heavily in many of the best of breed applications. We have a strong ethos of utilising our IT systems to deliver efficiencies within the organisation and always have an eye on innovative technologies and how they could be utilised.
We are committed to providing high quality customer service and we welcome feedback and suggestions from all users of our services.
Krish Pilicudale, Director of Digital Information