Digital Purchasing, Mobiles and Software

Who To Contact

Please use the tabs below to find the contact details of the Digital Purchasing, Mobile Requests & Telephone Services teams:

• The Digital Purchasing & Mobile Requests teams are now situated within 2nd Line IT Services.
• Telephone Service enquiries have been moved to the Customer Services & IT Support team.
• The Telephone Service engineers are now part of the Networks team.

For all orders and quotes you will be emailed a Topdesk reference number. Please use this number for all correspondence concerning the quote or order. This applies to all IT Purchasing, Mobile Requests & Telephone Service enquiries & orders.

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Comments & Feedback

In Computing & Library Services we are committed to providing you with excellent service so we invite you to submit comments & feedback to help us improve what we do.

Should the IT Purchasing, IT Deployment, Mobile Requests teams not provide the high level of service you expect then (in the first instance) please contact Anwar Hussain who is the Desktop Support & IT Purchasing Manager.

If you would like to take up any matter you think is unsatisfactory about the service you received from us, please refer to the CLS Complaints Procedure.

We promise that we will deal with your comment or complaint as quickly as possibly, in confidence, keep you update & look at the pattern of complaints to identify areas where we need to improve.

The IT Purchasing Team Contact Details are below:

Digitalpurchasing@hud.ac.uk as the primary e-mail address with

Digital.purchasing@hud.ac.uk and

itpurchasing@hud.ac.uk as aliases.

Telephone Services contact details are below:

• Telephone (External): (01484) 473737
• Telephone (Internal): 3737

• Email: telephoneservices@hud.ac.uk

The Customer Services team will deal with your query and then assign a Telephone engineer if needed.

As an employee of the University, you are entitled to have a copy of the main software we use on our campus computers but for your own personal use at home. Our main site licence contracts enable staff to receive the software either free of charge or for a small fee.

Software that we provide include Adobe Creative Cloud, Academic software installs, OneDrive and Microsoft Office. More information can be found on HudHelp 

Please be aware that the software purchased or downloaded for staff home use may come with additional licensing restrictions.

We can provide advice and purchase a wide variety of software for your use case in teaching, research and administration - please follow the links to our HudHelp- TopDesk platform to request this.

If you require software installed onto your device, please use the HudHelp forms for a request. 

Mobile Phones & Contracts

The Digital Purchasing team can supply mobile phones for University staff with a request subject to budget holder approval within your school/service.

Our current network provider is Daisy which supply packages from O2. Contracts that are taken out from O2 have a 2 year (24 month) length contract to run.

To request a new mobile phone/ contact, please use the Self-Service Portal (SSP). 

Please see the tabs below for more information on phones & contracts.

The Voice & Text-only contract is for 2 years (24 months).

The Voice, Text & Data contract is also for 2 years (24 months).

The Data-only contract is for 2 years (24 months). This is for use in the O2 Wireless Hotspot & Dongles, within 4G-enabled iPads & other tablets and laptops with built-in 4G modems.

International Roaming: Please complete the Travel Pass form here, which is the HudHelp to add on relevant travel passes for using your University mobile abroad. If you fail to complete the form in advance of travelling then your school / service will be billed for all additional charges that may occur.

To request a new mobile phone/contact, please go to the Self-Service Portal (SSP). 

 

 

How To Order

To place an order with the IT Purchasing team, please visit our Self-Service Portal (SSP) which is found by accessing TopDesk. 

In the SSP, you will be able to:

• Order any of our standard stock items.
• Request a quote for non-standard items.
• Request a quote for a bulk purchase order.
• Request a quote for software.
• Request a mobile phone(s)/ connection

If you require access, you will need to speak to school technicians, school finance team or the IT support to see if you are eligible.

Click on the link which will take you to the TopDesk- SSP which will take you to the Self Service Portal (SSP). Click on the block that says "IT Access, Equipment and Software" and within there will be another block which says "IT Purchasing" which is where you can request for the digital equipment and software. 

There are different sections which will allow you to fill out the correct form. From there, the operators will receive the request and take on the order as promptly as possible. 

If you wish to order the following Telephone equipment or services:

• New & replacement telephone handsets
• Headsets
• Patching & re-patching of telephone ports
• Activation for Unified Communications (including voicemail)

Then please contact the Telephone Services team. Contact details can be found in the Who To Contact section.