Changes to Services

 

The following information highlights new or changed services across the University. This information can be used by staff accessing these services or for signposting students if they enquire about these services.

Computing and Library Services

iPoint

There will be three Student Help iPoints across campus. The existing Student Central iPoint will be supported by a Barbara Hepworth iPoint (opening 16 September), supporting students on the western edge of campus, and a Daphne Steele iPoint (opening 23 September) – supporting students at this new site. For the first two weeks of term, iPoint services will be supported by specialist colleagues able to deal with student queries face to face.  Team members from Student Engagement and Attendance Monitoring (SEAM), Course Operations and Student Finance will be in situ at iPoint locations to help students.  International Office team members will offer enrolment and immigration/visa advice support from Student Central. You can see the top ten student questions in Term 1 and how to answer them here: online FAQs

For more information contact: 01484 471001 or email: ipoint@hud.ac.uk or visit: iPoint

IT - Out of hours support

As of 2 September 2024, Computing and Library Services will no longer offer a 24/7 IT Support Service. IT Support will remain available during core business hours of 8.00am to 5.30pm Monday to Friday (excluding Bank Holidays and University closures).

If you require IT Support outside of business hours, please email it.support@hud.ac.uk for response the following business day or visit the self-service portal HudHelp.

Printing Services

Printing Services has been consolidated with The Digital Print Centre in the Barbara Hepworth Building. The new, combined service will operate from BH1/04, floor one Barbara Hepworth building (entrance opposite Sovereign Design house).

For more information contact: digitalprint@hud.ac.uk

University Reception

The University Reception located in the Harold Wilson Building will cease operations from September. As part of this closure, the email inbox for the University Reception will no longer be monitored. Calls will be diverted to the switchboard and emails will receive an automated response directing them to the appropriate contacts:

 

Marketing Communications and Student Recruitment (MCSR)

The following information highlights the departments within MCSR following the centralisation of marketing and recruitment activity:

Marketing

Audience Teams: Lead student recruitment marketing campaigns for Undergraduate, Postgraduate and International, and Distance Learning.

Web Team: Leads back-end/technical development of the University website via Terminal Four.

Digital Content Team: Leads front-end development of the University website, including digital marketing and analytics advice and guidance.

CRM and Marketing Data Team: Leads development and coordination of enquirer CRM via Achiever and provides insight and data to support student recruitment.

Key contacts:

Undergraduate: Josie Henry J.Henry@hud.ac.uk

Postgraduate and International: Kelly Jakeman K.d.Jakeman@hud.ac.uk

Distance Learning: Carolyn Leyland C.Leyland@hud.ac.uk

Web Team: WebTeam@Hud.ac.uk

Digital Content Team: digitalcontent@hud.ac.uk

CRM: achiever@hud.ac.uk

Head of Marketing: Josie Ellis josie.ellis@hud.ac.uk

Deputy Head of Marketing: Annette Rhodes A.Rhodes@hud.ac.uk

 

Media Relations Team

Media Relations: Produce press releases and handle external media queries.

Social Media: Manage and produce content for the University’s central social media channels.

Internal Communication: Coordinates staff and student internal comms.

Key contacts:

Media Relations: media.queries@hud.ac.uk

Internal Communications: internalcomms@hud.ac.uk

Media Relations Manager: Tanya Horan T.Horan@hud.ac.uk

 

Schools and Colleges Liaison Service

Outreach activity: Conducts geographically targeted outreach activity focussed on undergraduate recruitment.

Recruitment events: Coordinates on-campus recruitment events including Undergraduate and Postgraduate Open Days and Undergraduate Applicant Visit Days.

University events: Coordinates corporate events including VIP visits and graduation. Provides advice and guidance to all University staff for other events including research.

Key contacts:

SCLS: schools.liaison@hud.ac.uk

Events: events@hud.ac.uk (Corporate events only)

Head of Schools and Colleges Liaison: Julie Pink j.m.pink@hud.ac.uk

Deputy Head of Schools and Colleges Liaison: Amanda Kenningley A.L.Kenningley@hud.ac.uk


Student Recruitment Team

Student Recruitment and Admissions Team: Provide an enquiry and application service to study Undergraduate (UG), Postgraduate Taught (PG) and Postgraduate Research (PGR), including apprenticeship and distance learning courses for Home applicants. The team ensures the University abides by UCAS Application and Recruitment policy, University Admissions Policies and provides advice on course entry requirements.

Professional Course Student Recruitment Team: Provides an enquiry and application service to study courses with specific professional body requirements, for example Health Professional, Workforce Development, Pharmacy, Optometry and Initial Teacher Training Courses. This team is responsible for arranging interviews (for both home and international applicants) and ensuring required checks are completed for specific courses, for example, disclosure baring service (DBS), occupational health and overseas police checks. 

The International Office is responsible for processing enquiries and applications for overseas applicants except for Distance Learning courses which are handled by the Distance Learning Unit and Student Recruitment and Admissions Team. Contact: international.office@hud.ac.uk

Key contacts:

Student Recruitment and Admissions Team: study@hud.ac.uk

Professional Course Student Recruitment Team: professionalcourses@hud.ac.uk

Student Recruitment Manager: Sarah Elstub s.l.elstub@hud.ac.uk

 

Planning and Business Intelligence

The team has expanded to cover the function previously provided by school-based Data Analysts, school-based timetablers and the exam timetabling function in Registry. The combined teams will continue to deliver existing functions and will introduce efficiencies and enhancements.

Key contact:

Keith McCabe, Head of Planning and Business Intelligence k.mccabe3@hud.ac.uk

Planning Team

Analysis and insight for key internal and external datasets. All queries and requests will now go through the Planning Team inbox rather than individual analysts: Planning.team@hud.ac.uk

Data Returns

Management and production of student-based statutory returns.

No change to existing team and function.

Contact: hesareporting@hud.ac.uk

Timetabling

Management and production of student-based timetabling and general room bookings.

Arts and Humanities; sah.timetable@hud.ac.uk

Applied Sciences: sas.timetable@hud.ac.uk

Business, Education and Law: sbel.timetable@hud.ac.uk

Computing and Engineering: sce.timetable@hud.ac.uk

Human and Health Sciences: shhs.timetable@hud.ac.uk

Exams Timetabling: exams.timetable@hud.ac.uk

General Room Bookings: central-roombooking@hud.ac.uk

Key contact for timetabling:

Dominic Peberdy, Timetabling Manager  d.peberdy@hud.ac.uk

 

Registry 

The new directorate (to be renamed in due course) will offer the following services to all Schools and students:

Quality Assurance and enhancement, including course data, accreditation and validation at all levels. For further information, please contact qualityassurance@hud.ac.uk

Centre for Apprenticeships providing support to all apprenticeship programmes across the University.  For further information, please contact apprenticeships@hud.ac.uk

Academic skills support and tutoring. To complement specialist support maintained in individual schools, this service will deliver 1-2-1 sessions to students, embedded sessions in academic delivery and general skills workshops.  For further information, please contact academicskills@hud.ac.uk

Learning technology advice and support. For further information, please contact lta@hud.ac.uk

Strategic teaching and learning projects. For further information, please contact stlt@hud.ac.uk

Course administration from enrolment to graduation. For further information and operational support, in the short term, please continue to contact previous School addresses:

We will advise in due course when these have been updated.

Student regulations and casework for all students, taught and PGR. For further information, the usual contact addresses are still operating:

Student operations i.e. graduation, awards, exams logistics, certificates and verifications.


Research, Innovation and Knowledge Exchange

The following information highlights the Service's main contact points:

External Funding costings and grant management – research.services@hud.ac.uk

Pure and REF – pure@hud.ac.uk

Internal Funding and any general enquiries – ri@hud.ac.uk

Business Engagement, Consultancy and IP – business@hud.ac.uk

Ethics and Trusted Research – ethics@hud.ac.uk


Student Services

Careers and Employability Services

Placement Services have now moved into the Careers and Employability Service, including:

  • Facilitating and organising placement opportunities for compulsory placements and sandwich year
  • Implementing new Uniwide Placements System
  • Placement provider engagement creating long-term partnerships with organisations providing opportunities
  • Ensuring all placement activities comply with University policies, external regulatory requirements and relevant employment laws
  • Facilitating internship opportunities by connecting students with potential employers.

Key contacts:

  • Claire Aydogan - Head of Careers and Employability
  • Dave Stanbury – Deputy Head of Careers and Employability
  • Claire Goodliff – Employability and Placement Services Manager
  • Catherine Thornton – Placement Operations and Quality Manager
  • Fran Rimmer – Placement Operations and Quality Manager

School 

Careers Contact 

GPA Contact 

Placement Contact 

AS 

Jo Timmins 

Gabby Skeldon 

Ellie Boothroyd & Fran Rimmer 

C&Eng 

Chris Webb 

Gabby Skeldon 

Dan Everson & Fran Rimmer 

A&H 

Chris Webb 

Heba Mohamed 

Stephanie Bower & Fran Rimmer 

BEL 

Abi Blower 

Rachael Whittles 

Amanda Riley, Sabrina Murray & Catherine Thornton 

HHS 

Katie St. Quinton  

Claire Worley 

Claire Goodliff


For more information contact: careers@hud.ac.uk or visit: https://students.hud.ac.uk/opportunities/careers/


Student Engagement and Attendance Monitoring (SEAM)

SEAM is a new area within Student Services: the new Student Engagement Team supports students to maintain engagement with their studies and monitors attendance. Student Engagement Coaches support students settling into university studies and provide early and ongoing interventions to ensure they stay on track.

The Student Engagement Team’s core responsibilities are:

  • Coach, set goals and help students to resolve challenges they are facing
  • Monitor student attendance and intervene early to support reengagement and success
  • Coordinate student support and additional needs interventions that enable student success
  • Support students to navigate university processes and commence formal processes when students have not engaged in their studies
  • Develop practices that enable the team to support students throughout their learning journey.

Key contacts:

Service Managers:  Sharon Morgan leads the service as Student Engagement and Attendance Monitoring Manager.  Mike Poole is a Senior Student Engagement Coach, focusing on systems and business processes.

Administration Colleagues: Sue Cooper, Julie Nielson, Jemma Broomhead, Lisa Brooksbank and Liz Travas.

Coaching Colleagues: Sophie Wyer, Sophie Vallely, Sarah Glew, Sarah Davis, Richie Dockery, Jo Calvert, Bethany Morgan, Claire Clarke, Ellie Smith, Ursula Zmudzka-Parker

For more information contact:

contactattendance@hud.ac.uk for staff queries relating to Attendance Monitoring or Compliance.

justask@hud.ac.uk will be the access point for students and staff can direct any student guidance matters to this inbox.

Or visit: Student Engagement Team - University of Huddersfield

Staff members can book student appointments directly with the team as necessary. Appointments for Coaching and Attendance matters can be held online or on campus using the following bookings links: 

 For information on all services provided for our students visit: students.hud.ac.uk