iPoint

Who we are

We are a team of friendly Customer Support Advisors who offer support to students and staff across the university. You can find us in the Student Central Building and the Barbara Hepworth Building on the Queensgate campus, and in the Daphne Steele Building on the Southgate campus. We also have a friendly team of Switchboard operators who are happy to direct you.

Customer Service is our speciality and we pride ourselves in collaborative working with service partners, sharing knowledge in order to deliver excellent service to our students, staff, and visitors. The Customer Support team is led by Charlotte Bartley (the Customer Support Manager) and we are part of the Customer Services division within Computing and Library Services. 

 

How we support students 

We’re here to support students and enhance their experience while they study at the University. We offer a range of services to students, including: 

• First line and administrative support for the Wellbeing, Disability, Careers, and Student Finance Teams.

• The printing of official letters including Bank letters, Proof of Study letters, Award letters, Council Tax letters, and Term letters.

• Printing new student ID cards, purchasing replacement student ID cards, reactivating faulty student ID cards

• Signposting to other services within the University, e.g. the Course Admin team, the Placement team, the Student Engagement and Attendance Monitoring team, the International Office, Student Records, Admissions, and Timetabling.  

 
Find out more about the services we provide to students, as well as frequently asked questions, on our student facing webpages.  

We pride ourselves on delivering an exemplary level of service to all our customers and aspire to ensure complete satisfaction with our service. 

 

How to contact us 

Mondays to Fridays 8.30 am – 5.00 pm.

Visit us: - Student Central, Barbara Hepworth Building and Daphne Steele Building. See Map. 

Telephone us: - 01484 471001 

Email us: - ipoint@hud.ac.uk 

Our Customer Support Manager, Charlotte Bartley, can be contacted at c.bartley4@hud.ac.uk or on 256701.