iPoint

Who we are

We are a team of friendly Customer Support Advisors who work at the three iPoint locations across campus and also on the University Switchboard. Customer Service is our speciality and we pride ourselves in collaborative working with service partners, sharing knowledge in order to deliver an excellent service to our students, staff and visitors. The Customer Support Team is led by Charlotte Bartley, Customer Support Manager and we are part of the Customer Services division in Computing and Library Services. 

 

How we support students 

We’re here to help support students and enhance their experience whilst at the University. We offer a range of services to students, including: 

• First line and reception support for Wellbeing and Disability Services, Careers and Student Finance, including enquiries and appointments 

• We provide Council Tax, Student Status, and Bank Letters

• Student ID cards 

• Signposting to other services within the University, e.g. Course Administration, Placement team, Student Engagement and Attendance Team, International Office, Student Records, Admissions and Timetabling.  

 
Find out more about the services we provide to students, as well as frequently asked questions that you may be asked on our student facing webpages.  

We pride ourselves on the high-level of service that we provide to all our customers and aspire to ensure that they are totally satisfied with our service. 

 

How to contact us 

Mondays to Fridays 8.30 am – 5.00 pm,  

Visit us: - Student Central, Barbara Hepworth Building and Daphne Steele Building. See Map. 

Telephone us: - 01484 471001 

Email us: - ipoint@hud.ac.uk 

Our Customer Support Manager, Charlotte Bartley, can be contacted at c.bartley4@hud.ac.uk or on 256701.