Who we are
We are a team of friendly Customer Support Assistants supported by a pool of Student Associates. All our Student Associates are current students at the University and work for us around their academic commitments. We’re really proud that we have a great mix of students from across all areas of the University.
We are part of the wider Customer Services team within Computing and Library Services.
Picture from left to right: Mark Westmacott, Phillip Scaife, Stephen Howe, Lee Felvus
How we support staff
If you are hosting a meeting, conference or event, we can help! We offer a service called iGuide. With iGuide you can ask your delegates to check-in at the iPoint when they arrive on campus and our friendly Student Associates will escort them to the correct location.
If you are running events on campus it’s great if you are able to let us know about them in advance via our email email@example.com We find that even if we aren’t officially supporting an event we often get enquiries relating to them. The more information you arm us with the better service your visitors will receive from us.
If you feel there are additional ways that we could support you or your students, please don’t hesitate to contact Lee Felvus, Customer Support Manager (details below).
How we support students
Ultimately we’re here to help support students and enhance their experience whilst at the University. We offer a range of services to students, including:
- Reception support for Wellbeing and Disability Services, including enquiries and booking appointments
- Council Tax and Student Status Letters
- Replacement Student ID cards
- Support with applying for Hardship funds
- Signposting to other services within Student Central, e.g. Careers, International Office etc.
Find out more about the services we provide to students through the Student Hub
We pride ourselves on the high-level of service that we provide to all our customers and aspire to ensure that they are totally satisfied with our service.
How to contact us
Mondays to Fridays 8am – 6pm, reducing to 9am – 5pm over summer and Christmas
Visit us: - At the entrance to Student Central
Telephone us: - 01484 471001
Email us: - firstname.lastname@example.org
Our Customer Support Manager, Lee Felvus, can be contacted at email@example.com or on extension 1276.