We are a team of friendly Customer Support Assistants supported by a pool of Student Associates. All our Student Associates are current students at the University and work for us around their academic commitments. We’re really proud that we have a great mix of students from across all areas of the University.
iPoint are part of the Customer Support Team which also includes University Reception and Switchboard, sharing knowledge in order to provide consistent service excellence to all customers. The Customer Support Team is part of the wider Customer Services team within Computing and Library Services.
We support various departments in the University, by offering first line reception services, in person, by email or over the phone, as well as specific events such as Graduation.
If you are running events on campus it’s great if you are able to let us know about them in advance via our email email@example.com We find that even if we aren’t officially supporting an event we often get enquiries relating to them. The more information you arm us with the better service your visitors will receive from us.If you feel there are additional ways that we could support you or your students, please don’t hesitate to contact Charlotte Bartley, Customer Support Manager (details below).
Ultimately we’re here to help support students and enhance their experience whilst at the University. We offer a range of services to students, including:
Find out more about the services we provide to students through the Student HubWe pride ourselves on the high-level of service that we provide to all our customers and aspire to ensure that they are totally satisfied with our service.
Mondays to Fridays 8.30 am – 5.00 pm,
Visit us: - At the entrance to Student Central
Telephone us: - 01484 471001
Email us: - firstname.lastname@example.org
Our Customer Support Manager, Charlotte Bartley, can be contacted at email@example.com or on 256701.