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Finance Systems

Finance Systems Homepage

The Finance Systems Support team cover support between 9am and 4pm, Monday to Friday.

To raise a request, please email FinanceSystemsSupport@hud.ac.uk where your query will be logged as a TOPdesk ticket.

Requests are categorised, helping the team identify patterns and trends, which in turn allows us to develop processes and solutions to improve the end-user experience.

By directing all communication to the Finance Systems Support mailbox, the team can resolve queries promptly or escalate them to the most appropriate person.

Please note that the team cover support duties on a rota basis. Kindly refrain from contacting individual team members directly via Teams or personal email.

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General Queries

Support for common issues, including:

  • Password resets
  • Account access
  • Substitute arrangements
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Access Forms

Form requests for:

  • New User
  • BACs forms - Staff Expense
  • PAPA - Data Protection
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Training

Access to:

  • Comprehensive guides
  • Training Course details
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Expenses

Detailed expense information on:

  • Expense input & reimbursement
  • Advances
  • Proxy expense input
  • KTP claims
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Requisitioning

Guidance on:

  • Requisitioning process
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Purchase Cards

Guidance on:

  • Purchase card process
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Sales

Guidance on:

  • Raising sales orders
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Batches

Batch details for:

  • Bursary templates
  • Bursary submission
  • Batch guidance
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Online Store

Online Store guidance on:

  • Online Store listing requests
  • Online Store form
  • Online Store timelines
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PCI DSS

Payment Card Industry Data Security Standards:

  • Training requests
  • Contact details
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Year End Procedures

Guidance on:

  • Year End instructions
  • Timetable
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Feedback

We welcome your feedback.

Please click here to complete a short survey to help us understand your experience and identify areas for improvement.