Finance Systems
Finance Systems Homepage
The Finance Systems Support team cover support between 9am and 4pm, Monday to Friday.
To raise a request, please email FinanceSystemsSupport@hud.ac.uk where your query will be logged as a TOPdesk ticket.
Requests are categorised, helping the team identify patterns and trends, which in turn allows us to develop processes and solutions to improve the end-user experience.
By directing all communication to the Finance Systems Support mailbox, the team can resolve queries promptly or escalate them to the most appropriate person.
Please note that the team cover support duties on a rota basis. Kindly refrain from contacting individual team members directly via Teams, personal email, or telephone.
General Queries
Support for common user-related issues, including:
- Password resets
- Account access
- Substitute arrangements
Access & Forms
Request sub-project access, roles, and training. Access new user forms, BACS and data protection statements.
Training
Access comprehensive guides and view a complete list of available courses.
Expenses
Detailed guides for inputting and amending expenses, instructions for proxy expenses, and KTP-related information.
Purchasing
Find guidance on VAT management, purchase card usage, requisitioning, eMarketplace, auto closure of POs, and instructions for closing purchase orders.
Sales
Access the sales order guide and general FAQs to support with raising sales orders.
Batches
Find detailed process explanation, timelines and bursary templates.
Online Store
Access Online Store guidance and request forms for products & events.
PCI DSS
Payment Card Industry Data Security Standards documentation.