Insurance Information


Insurance Information

All general insurance queries and Travel Risk Assessment Forms should be sent to

Other queries can be directed to Joe Byrne ( and Claire Gunton (  


University of Huddersfield Insurance Guide

Ministry of Justice Insurance Reforms - Important Information for Claimant Solicitor


Overseas Travel

** All overseas travel must be approved by the relevant Manager **

All queries regarding insurance coverage for overseas travel should be directed to Joe Byrne & Claire Gunton via

Important Post-BREXIT Travel Advice - 9 October 2019

Overseas Travel and Activities Policy

Overseas Travel Guidance


Overseas Emergency Assistance

AIG Lifeline Plus provides 24/7 access to emergency medical & security assistance for University travellers. 

+44 (0)1273 552 992
Lifeline Plus Emergency Assistance Card


Overseas Travel Risk Assessments

Travel for University Business

All travellers should complete the General Travel - Overseas Travel Risk Assessment form 2-4 weeks prior to departure, and submit via Following review of the Overseas Travel Risk Assessment, travellers will receive an email confirming that University Insurance is in place for the dates requested.

Please note that authorisation to travel is granted by the relevant Manager, not the Insurance Team.  

Further information may be required in the following circumstances and as such travellers should contact at the earliest opportunity to allow sufficient time for consultation with the Insurers:

* The traveller has a pre-existing medical condition which may be affected by travel
* FCDO advises 'Against All Travel' or 'Against All but Essential Travel' to the destination or transit route
* The activity to be undertaken whilst overseas may be considered higher risk 

Student or Group Travel

University Employees accompanying any overseas Student/Group trips should complete the General Travel - Overseas Travel Risk Assessment as above. The Group Leader should collate the necessary information from Student travellers to complete the following Student Field Trip - Traveller Details. All details should be submitted via for review and confirmation of insurance coverage.


Travel Management Company

Where possible, overseas travel should be booked via the University's preferred Travel Management Company (TMC), Key Travel

Key Travel Contact Details From April 2020 Until Further Notice

For urgent account management issues *
* Please contact before sending any issues through to this mailbox

This is a shared mailbox looked after by Key Travel UK MD Lisa Akeroyd, Sales Director Paul Green, & Account Manager Bruce Teatheredge. 
For operational/reservations issues:
• Offline reservations: or 0845 266 8865
• Online bookings or website queries: or 0207 843 9673.
• Out of hours/emergency number: 0207 843 9602

Key Travel Overview

Key Travel Price Match Promise

Key Travel operates an online booking portal. If you would like setting up as a registered travel booker, please contact ‌


Use of Peer-to-Peer Accommodation e.g. Airbnb, Vrbo etc

The University of Huddersfield does not endorse the use of peer-to-peer accommodation (such as Airbnb) by staff travelling on University business and our appointed Travel Management Company will not book these properties on our behalf.

When considering accommodation for trips abroad, we recommend using Key Travel as this supplier has been providing accommodation for this sector for a number of years, has been tested, audited for health and safety requirements, provides proof of relevant insurance requirements and is the University’s recommended Travel Management Company.

However, if you decide to make your own accommodation arrangements and are considering providers such as Airbnb, the University firmly advise that you carry out the appropriate due diligence checks on this accommodation to ensure it meets your requirements, has the necessary insurance in place in case something goes wrong, i.e. the property causes a personal injury to the person renting the property, the property has been double booked and is not available when you arrive etc

Key Travel and AirBnB