Course Details

Customer Service: Walking In Your Customers Shoes

Who is this course aimed at?

All University Staff

What is this course about?

A positive psychology approach to customer service. This practical, interactive course will explore key concepts and enable you to learn how colleagues in other services and schools interact with their customers and clients. It will also provide an opportunity to share best practices. You will discover how your behaviour can influence various situations and gain new insights from peers in similar roles. By the end of the course, you will understand how good questioning techniques enhance the customer experience and become aware of unconscious biases and their impact on customers.

Objectives

Here is what you can expect by attending this course:
  • Gain new knowledge from peers in similar roles.
  • Recognise how your behaviour can impact different situations.
  • Understand how good questioning techniques improve the customer experience and identify any unconscious biases and their effects on customers.

Booking info:

08 January 2025 09:30 - 12:00 Places Remaining
Book your place

You can book your place on one of the courses above or add yourself to the waiting list using the "Book your place" button above.

Please note, if you experience difficulty in connecting to the waiting list, please log into MyHR separately and then click "Book your place" again. You can also contact people@hud.ac.uk if you require further assistance.

Don't have access to MyHR?

If you do not have access to MyHR (i.e. you may be an Affiliate) please email people@hud.ac.uk confirming your full name, the name of the course you would like to attend (and date of course if applicable) and the School/Service that you work for.

Attendee Details

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