Course Details

Managing Challenging Conversations (Part 2)

Who is this course aimed at?

All University Staff

What is this course about?

The second of two sessions that provide participants with the opportunity to reflect on approaches to challenging conversations and offer tools and strategies to help plan and deliver these conversations with greater confidence. Participants will gain a better understanding of how to minimise barriers in difficult dialogues.

They will learn how to effectively manage emotions during these interactions. Additionally, participants will develop the ability to identify the characteristics of a challenging conversation. Finally, they will be equipped to produce a detailed plan for feedback and use language effectively in these scenarios.
This second session focuses on reviewing and developing the strategies further.

Details of any pre-course/programme requirements

Pre-course work will be sent out in the week before the event.

Booking info:

14 November 2024 13:30 - 16:00 Places Remaining
Book your place

You can book your place on one of the courses above or add yourself to the waiting list using the "Book your place" button above.

Don't have access to MyHR?

If you do not have access to MyHR (i.e. you may be an Affiliate) please email people@hud.ac.uk confirming your full name, the name of the course you would like to attend (and date of course if applicable) and the School/Service that you work for.

Attendee Details

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