Course Details

Managing Challenging Conversations (Part 2)

Who is this course aimed at?

All University Staff

What is this course about?

The second of two sessions that provide participants with the opportunity to reflect on approaches to challenging conversations and offer tools and strategies to help plan and deliver these conversations with greater confidence. Participants will gain a better understanding of the characteristics of a challenging conversation, how to minimise barriers in difficult dialogues and how to effectively manage emotions during these interactions. Additionally, they will be equipped to produce a detailed plan for feedback and use language effectively in these scenarios.

This second session focuses on reviewing and developing the strategies further.

Details of any pre-course/programme requirements

Pre-course work will be sent out in the week before the event.

Objectives

Here is what you can expect by attending this course:
  • Develop strategies to minimise the barriers that prevent resolution in challenging conversations.
  • Gain the ability to identify key characteristics of challenging conversations and plan accordingly.
  • Learn techniques to manage emotions during difficult conversations.

Booking info:

Book your place

There are currently no planned events for this course.

Courses with active waiting lists are given priority when scheduling new dates so, if this course is of interest, please add yourself to the waiting list by clicking "Book your place" above.

Please note, if you experience difficulty in connecting to the waiting list, please log into MyHR separately and then click "Book your place" again. You can also contact people@hud.ac.uk if you require further assistance.

Don't have access to MyHR?

If you do not have access to MyHR (i.e. you may be an Affiliate) please email people@hud.ac.uk confirming your full name, the name of the course you would like to attend (and date of course if applicable) and the School/Service that you work for.

Attendee Details

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