In all our areas of work, we encounter conflict. This course helps us define conflict and understand its different stages. It provides a safe and confidential space to discuss conflict. We will explore common causes of workplace conflict and its impact on people and performance. By analysing real-life conflict situations, we will identify effective strategies for handling and resolving conflict. Please bring an example of a conflict you have experienced; while we may touch on sensitive issues, this is a safe place for open discussion.
Details of any pre-course/programme requirements
Please bring with you an example of conflict that you have experienced. "Real life" examples really bring the situation to life, much more so, than a prepared example. Discussions about the examples you bring will be confidential.
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