Session B4

Understanding our students as users of our support and services: using UX (User Experience) to uncover the story behind the stats

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Alison Sharman

Bryony Ramsden, Andrew Strike

User Experience (UX) research methods are a fast and easy way to collect qualitative data from participants to better understand their experiences of our services, facilities, and support. This workshop will introduce the concept of UX research to capture student stories, and participants will be able to try out two methods.