Telephones

Reporting Faults

All faults involving telephones should be reported to Telephone Services. Contact details are on the Who To Contact page

Please be aware that all handsets are the property of your School/Department, replacement handsets will be charged for.

Before reporting a telephone fault please try another handset in the socket to ensure that the fault is not with the handset itself, this will save time and the expense of sending an engineer out - if all that is required is a replacement handset.

Please also check that call forwarding is not in operation, if on picking up the handset you hear the engaged tone then a call forward is active on the telephone - to cancel press Recall #4 (for analogue handsets) or #4 (on digital handsets).

It is imperative that you replace an analogue telephone with another analogue, and a digital telephone with another digital. You will not harm the system, or your equipment, by making a mistake - but your telephone will not work if

connected to an incorrectly configured socket.

Additional extensions, moves & changes

Requests for new extensions, moves to existing extensions or changes to your class of service must be authorised by a budget holder. Please contact Telephone Services with your requirements.

When requesting service please ensure that you quote the following information.

• School or Service
• Name of the extension user
• Extension number (for moves & changes)
• Room No (please include from & to for moves)
• Socket No (please include from & to for moves)
• Cost Centre (for new lines please include a cost centre for installation work and a cost centre for recurrent call costs)

We aim to complete requests for new lines and moves to existing lines within 3 working days subject to survey. Changes to class of service eg. changes to level of outside dialling access are usually completed on the day of request - changes involving large numbers of extensions may take up to 3 days to complete.

Costs for work are as follows:

New extension port: £45.00
Repatch an extension: Free of charge
Class of service changes: Free of charge

Handset Prices:

• Analogue telephones
  • Standard handset (Model: 9330): £28.82
  • Standard handset (Model: 9333): £43.05
  • Hands free/Freestyle: £45.00

• Digital telephones
  • Siemens Optipoint 500 Basic: £100.00

All the above prices exclude VAT.

Handset User Guides

For steps on how to use Analogue handset (pictured above), click on this link: Analogue Handsets

For steps on how to use Digital handset (pictured above), click on this link: Digital-Optipoint HandsetsDigital Handsets and for call forwarding, click on this link: Call forwarding