Personal Effectiveness Theme

LinkedIn Learning: Personal Effectiveness

For the topics below we have curated a list of LinkedIn Learning courses and resources, as well as other resources which you can access through the links below. Access to LinkedIn learning is free to staff and students at the University, all you need is your University email address and password. You can find more information on how to access the materials on LinkedIn Learning here.

Personal Effectiveness Fundamentals - LinkedIn Learning Collection

Career Management - LinkedIn Learning Collection

Confidence and Assertiveness - LinkedIn Learning Collection

Conflict Management - LinkedIn Learning Collection

Critical Thinking and Decision Making - LinkedIn Learning Collection

Developing Yourself - LinkedIn Learning Collection

Emotional Intelligence - LinkedIn Learning Collection

Influencing Others - LinkedIn Learning Collection

Meetings - LinkedIn Learning Collection

Networking - LinkedIn Learning Collection

Success in the Workplace - LinkedIn Learning Collection

Time Management - LinkedIn Learning Collection

Useful Resources

Manuel Lima – The power of Networks. 

A TED Talk from Tanya Menon – The Secret to great opportunities – the person you haven’t met yet. 

A TED Playlist on your professional Career Journey. 

A TED Talk from Brittany Packnett - How to build your confidence and spark it in others. 

Brené Brown on Empathy. 

Dan Pink on Motivation. 

Susan David on Emotional Agility. 

A TED Talk from Arturs Miksons – The benefits of expressing your emotions constructively. 

Robert Cialdini on the Power of Persuasion. 

A TED Talk from David Grady - How to save the world or at least yourself from bad meetings. 

Krista Tippett on Becoming Wise.

CIPD podcasts, A range of workplace, HR and learning and development issues. 

LinkedIn Learning

Every large organisation has challenges in managing the quality and quantity of communication, and we are no different. We all communicate with students, colleagues and partners, and the evolution of communication technologies means that there is now a much broader range of options available to us.

For the topics below we have curated a list of LinkedIn Learning resources which you can access through the links below. Access to LinkedIn Learning is free to staff and students at the University, all you need is your University email address and password. You can find more information on how to access the materials on LinkedIn Learning.

Communication Fundamentals

Listening Skills

Presentation Skills

Working with and Communicating with Data

Writing and Delivering Training 

Writing at Work

Useful Resources: Communication Skills

A TED Talk from Heidi Grant – How to ask for help and get a yes. 

A TED Talk from Katherine Hampsten - How miscommunication happens and how to avoid it.

Chris Anderson, How to Give a Killer Presentation.

Chris Anderson, TED's secret to great public speaking.

Active Listening, Hear What People Are Really Saying. 

What Great Listeners Actually Do. 

Active Listening Skills: Definition and Examples. 

LinkedIn Learning: Customer Service

Against an ever-changing market where National Student Survey (NSS) satisfaction scores and institutional fee variations hold so much influence over which University students choose, having a reputation for excellent customer service is becoming increasingly important.  

We have curated this LinkedIn Learning Collection on customer service. Access to LinkedIn Learning is free to staff and students at the University, all you need is your University email address and password. You can find more information on how to access the materials on LinkedIn Learning here.

Useful Resources: Customer Service

Against an ever-changing market where National Student Survey (NSS) satisfaction scores and institutional fee variations hold so much influence over which University students choose, having a reputation for excellent customer service is becoming increasingly important.  

Customer Service Workbook

Customer Care Self-Evaluation