The Human Resources Group is committed to providing high quality customer service. 

Our Customer Charter can be found here: Human Resources Group - Customer Charter.

We want to achieve and maintain a high standard of customer satisfaction and have a number of standards that we measure ourselves against.

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How Are We Doing?

Your feedback is important to us and we carry out regular analysis of our customer satisfaction survey results for key areas around customer satisfaction and timeliness of responses. 

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Leave Feedback

We love to hear how we're doing from our customers and you can leave feedback for us in a few ways. 

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Unhappy with the service provided

We hope that your customer service experience has been good, but we realise that on occasion, people will want to raise an issue they have experienced.

Improvements to Service

Academic Year 2022/23

Here are the changes we have made to improve our service during the academic year for 2022/23

Academic Year 2021/22

Here are the changes we have made to improve our service during the academic year for 2021/22

Academic Year 2020/21

Here are the changes we have made to improve our service during the academic year for 2020/21

Academic Year 2019/20

Here are the changes we have made to improve our service during the academic year for 2019/20

Academic Year 2018/19

Here are the changes we have made to improve our service during the academic year for 2018/19