Human Resources Group - Customer Service

How Are We Doing?

We have been delighted with the results of our customer satisfaction surveys so far.  After analysis of the responses you gave we can see that when asked about the quality of our service:

• 91% of the respondents that contacted the HR and Payroll departments said that they were either Satisfied or Very Satisfied with the quality of the service that they received;
• 94% of the respondents that contacted our Information Systems team were either Happy or Very Happy with the quality of service they received and 97% felt that their query had been handled professionally;
• 92% of the respondents that contacted our Professional and Organisational Development team were Happy or Very Happy with the service that they received
• 79% of the respondents that contacted Occupational Health were either Satisfied or Very Satisfied with the level of service that they received.
• 100% of the respondents that contacted the Counselling team were Extremely or Moderately satisfied with the service they received.

When we asked about how quickly people felt we had responded to their query:

• 91% of the respondents that contacted the HR and Payroll departments said that they were either Satisfied or Very Satisfied with how quickly their query was dealt with;
• 93% of the respondents that contacted our Information Systems team said that their query had been dealt with either Quickly or Very Quickly;
• 92% of the respondents that contacted our Professional and Organisational Development team were Happy or Very Happy with how quickly their query was dealt with
• 85% of the respondents that contacted our Occupational Health team were either Satisfied or Very Satisfied with how quickly their query was dealt with.

We are thrilled with these results and encourage you to continue to provide feedback. Your feedback really does matter to us and we use this to make positive changes to our service.

Let us know what you think of our service

The Human Resources Group is continually looking to improve our customer service offering in line with feedback from the full range of our customers.  To provide feedback, you can;

• Complete our on-line short feedback form
• Complete our short feedback form available from the HR Reception, Level 6, Schwann Building
• Email us at hrgfeedback@hud.ac.uk

Or you can write to us at:

Customer Service Feedback
Human Resources Group
University of Huddersfield
Queensgate
Huddersfield
HD1 3DH

What should I do if I am unhappy with the service I received?

We're very sorry if you feel that the customer service you recieved does not meet the standards you would expect.  If you are not satisfied with the service that you have received and wish to take the matter further, in the first instance, please contact the relevant Head of Department who will be happy to discus the issue with you further;

Human Resources - Ruth Sivori - R.Sivori@hud.ac.uk
Occupational Health - Grace Murahwa - G.Murahwa@hud.ac.uk
Payroll & Pensions – Stuart Preston - S.J.Preston@hud.ac.uk
People and Organisational Development– Danny Benton - D.Benton@hud.ac.uk