Microsoft Lync helps end users be more productive by enabling them to communicate and collaborate easily with others in different locations or time zones using a range of different communication options, including instant messaging (IM), voice, desktop sharing and video.
An overview on how to load & login to Microsoft Lync. » More
Set your presence status and what you display to your colleagues. » More
How to change your status, set alerts, publish phone details, turn on and off logging within Microsoft Lync. » More
Changing the privacy settings, different levels of settings for different colleagues. » More
Changing your display pictures or leaving it as default. » More
How to add, remove, sort & organise and communicate with your Contacts. » More
Make and control calls, learn how to transfer and forward calls. » More
How to send and receive Instant Messages. » More
Engage in face-to-face conversation using a webcam. » More
Send a files & documents during a conversation without the need for e-mail. » More
Share desktop with other users during conversations. » More
An overview of integration and functionality. » More
See more on signing into Lync and getting started.
See more on personalising your contact.
See more on changing your picture settings.
See more on building your contacts list.
See more on getting in touch by IM.
See more on privacy settings.
See more on integration with outllook.
See more on voice calling.
See more on video calling.
See more on the desktop sharing.
See more on file transers.
See more on further information.
2. Click the availability menu under your name, and then click your presence status
The following table describes each of the presence status indicators:
By default, your presence is linked to your own personal Outlook calendar. If you have a meeting scheduled then your presence will automatically change to 'In A Meeting' or if you take a phone/video call then it will change to 'In A Call'. You can override these settings if you choose and manually pick your presence.
You can personalise your contact information such as your location, phone numbers, and presence information. For example, you can add your mobile phone number and make it available to close contacts only.
- In the Lync main window, click the note box above your name, and then type a note, eg: 'I am away from the Office this afternoon'.
- To remove a personal note, clear the note box so it’s blank (delete the contents of the note box).
2. To add your phone number, click the Options button, and then click Phones.
3. Click the button for the phone number to add (such as Work Phone or Mobile Phone).
4. In the Edit Phone Number dialog box, type the number, and then click OK.
5. Select the Include in my contact card check box, and then click OK.
Please note: If work number and mobile number are unable to edit/add as both greyed out, go to Microsoft Outlook then contacts listed.
Find your own contact card and double click to open then delete your phone or mobile number, then go back to Microsoft Lync and box will now be visible to click on. Enter number required then click ok to save.
Once saved re-enter numbers required on contact card in Microsoft Outlook.
To change privacy relationships for the people you want to see your personal phone numbers, right-click the contact’s name in your Contacts list, click Change Privacy Relationship, and then click one of the options eg: Colleagues
You can decide whether you want to see your contacts' pictures. You can also change your own picture or choose not to show one.
Hide your contacts’ pictures:
3. Under Display photo, clear the Show photos of contacts untick box to hide pictures of other people, and then click OK.
Hide or change your picture
Build your Contacts list
Add people to your Contacts list if you'll be contacting them often or if you just want to keep track of them.
To delete or remove a contact:
To start an instant message (IM) conversation with a person or groups in your Contacts list, do the following steps:
To invite additional people to an IM conversation:
By default, Lync automatically saves your IM conversation history. To view or continue previous IM conversations:
Lync displays your conversation history.
2. Double-click the conversation that you want to continue.
To delete or remove items from your IM conversation history:
To disable the automatic saving of your IM conversation history:
Microsoft Lync keeps a record of instant messaging sessions, phone calls and forwarded calls in a folder in Outlook called Conversation History. A record of missed calls, voice mail and missed conversations is saved to your Inbox.
Each item in the Conversation History folder contains:
In addition, the Conversation History folder contains information about any conversations that included audio, and a complete record of all instant messaging conversations.
From Microsoft Lync you can make calls to a Contact’s Communicator or other published number and to internal or external phone numbers that are not in your Contact List. When receiving a call in Microsoft Lync you can choose to redirect the call to another number, or if it isn’t appropriate for you to take a call you can change it to an instant message. With Microsoft Lync you can also hold conference calls with several people.
In the Audio Conversation window there are various functions for controlling the call, and further options for interaction such as desktop sharing and file transfer.
When you receive an incoming call, an alert appears in the bottom right of your computer screen.
Conference calls must include a minimum of three participants, including yourself.
Start a conference:
Join a Conference
You can join an audio/video conference if you have a webcam. Even if you do not have a webcam, although you will not transmit a video stream, you can view the video stream of other people.
Join an audio conference
In the conference invitation alert, click the left pane.
Join from another device
Click Redirect, and then click the phone number of the device from which you want to join
You can start a Video conference with an individual user or a group that you select in the Contact List, but you must have a webcam before you can do so.
From a Microsoft Lync conversation you can share your entire computer desktop with the other participants and share control so that other participants can provide mouse and keyboard input to the shared desktop.
The ability to transfer files using Microsoft Lync allows you to send another user a file without sending an e-mail. You can send files instantly during calls and instant message conversations.